Shipping Policy

At Qexlaro™, we understand that receiving your order is an important part of your shopping experience. Our goal is to provide a smooth, reliable, and transparent delivery process from checkout to your doorstep.

This policy explains how we prepare, ship, and deliver your everyday living essentials.

Our Delivery Approach

Qexlaro™ focuses on practical products designed for modern everyday life. To provide customers with efficient service and access to carefully selected products, orders may be fulfilled through trusted partners and international distribution channels.

This approach allows us to:

• Offer useful daily products at competitive prices
• Reduce unnecessary storage and improve fulfillment efficiency
• Deliver products directly to customers worldwide

1. Order Processing & Shipping Charges

Every order is prepared carefully before leaving our facility.

Processing Time

Orders typically require 2–4 business days for processing, including product preparation, quality inspection, and packaging.

During promotional periods, holidays, or peak seasons, processing may require up to 5 business days.

Shipping Fee

A standard shipping fee of $5.99 applies to all orders.

2. Estimated Delivery Schedule

Delivery times may vary depending on destination, carrier conditions, and local transportation processes.

3. Tracking Your Order

Once your order has been dispatched, a confirmation email containing tracking information will be sent to you.

• Tracking details may take 1–3 business days to become active.
• Some packages may continue moving while tracking updates are pending.
• You can use your tracking number to monitor delivery progress.

4. Customs, Taxes & Import Fees

International shipments may be subject to customs inspections, import duties, or local taxes depending on your country's regulations.

• Any applicable customs charges are the responsibility of the customer.
• Qexlaro™ cannot control customs processing times.
• Local import regulations vary by destination.

5. Address Changes & Order Cancellation

Because we begin preparing orders shortly after purchase, please contact us as soon as possible if you need to update your information.

Requests for address changes or cancellations must be submitted within 12 hours after placing your order.

Once an order has entered fulfillment, changes may no longer be possible.

6. Lost, Missing, or Damaged Packages

We care about every customer's experience and will work with you if delivery issues occur.

Damaged Items

If your package arrives damaged, please contact our support team within 72 hours and provide photos of the item and packaging. We will review the situation and arrange an appropriate solution.

Lost Packages

If the shipping carrier confirms that your package has been lost during transit, Qexlaro™ will assist with the next steps and provide a suitable resolution.