Return & Refund Policy

At Qexlaro™, customer satisfaction is one of our top priorities. We want you to feel confident when shopping with us, and this policy explains how returns, replacements, and refunds are managed.

Please review the guidelines below before submitting a return request.

1. Return Requirements

Customers may request a return within 30 days after receiving their order.

To qualify for a return, products must meet the following conditions:

• The item must remain in the same condition as when received
• The product must be unused and free from damage caused after delivery
• Original packaging should be included whenever possible
• Proof of purchase or order information must be provided

2. Requesting A Return

Before sending any product back, please contact our customer support team first. Unauthorized returns may not be accepted.

After your return request is approved, we will provide further instructions regarding the return process.

3. Damaged, Defective, or Incorrect Items

Please check your order carefully after delivery. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Our team will review the issue and work with you to provide an appropriate solution.

4. Items Not Eligible For Return

Some products may not qualify for returns due to safety, hygiene, or product-specific considerations.

• Personal care and hygiene-related products
• Customized or personalized items
• Products that have been used, altered, or damaged after delivery
• Gift cards or promotional items where applicable
• Original shipping charges already paid at checkout

5. Product Exchanges

If you would like to replace an item with another product, the recommended process is:

• Submit a return request for the original item
• Wait until the return has been approved and processed
• Place a new order for the replacement product

This helps ensure faster processing and availability of your preferred item.

6. Refund Processing

Once your returned item arrives and passes inspection, we will notify you regarding the refund decision.

7. Refund Delays

If your refund has been approved but has not appeared after the expected processing period, please first check with your bank or payment provider.

If the issue continues, contact our support team and we will assist you.

8. Return Shipping Information

Please do not send products back before receiving return instructions from Qexlaro™.

A confirmed return method must be provided before shipping any package.

9. International Orders

For international customers, return procedures may vary depending on destination and shipping conditions.

Please contact our support team before arranging any international return shipment to receive the correct instructions.